Safety Speed Cut Thermwood Corporation ECabinet Systems

Cabinetmaking

You are not logged in. [ Login ] Why log in
(NOTE: Login is not required to post)

GIBEN bander parts and service

9/12/18       
Knick  Member

Website: cmsdisplays.com

Hello

This is somewhat of a rant and I wanted to share my findings with giben parts dept.
We have a Giben bander 2007. This is a mid line machine with pre-mill, corner rounding etc. In the last 2 years I have tried to get parts and service info and have had nothing but trouble. I have a part I ordered back in march and still have not received it. When I call I normally have to leave a message and very rarely get a call back. I could go on and on but I think you get the message.
Service is about the same, every time I talk with a tech he tells me "oh wow that a old one, let dig into it and I will get back with you." If I do get a call back its usually of no help. Out of all the equipment we have they are by far the worse I have ever ran across for service and parts! I sure wish I would have known how the parts and service was before buying.
Oh well, live and learn!

9/12/18       #2: GIBEN bander parts and service ...
rescraft

Open up a yelp account, and let them know your problems. Make sure to direct them to your specific account, of course being professional and above board at all times. Companies pay attention to online reviews, because they eventually filter down to the people who are considering their product.

9/12/18       #3: GIBEN bander parts and service ...
cabinetmaker

I read this stuff and thank my lucky stars we have Biesse machines

9/12/18       #4: GIBEN bander parts and service ...
Larry Schweitzer

I have several quite "experienced" machines from major manufacturers. Have actually had very good support for all of them. Have never had a Giben. I'll give a plug for 3 companies that have provided great support: Schelling, Weinig, Komo.

9/13/18       #5: GIBEN bander parts and service ...
Rob Young  Member

Website: http://www.cmsrepair.com

Knick, I've contacted Giben and you can expect a resolution to this. Check your email. My apologies that the email you sent me the end of July didn't make it to me till I turned on my old computer this morning to pull up your information. I spoke with Jesse Hudson this morning. He's the new parts/service manager at Giben and will be in contact with you today. Call me if there is anything else I can do to help.~Rob

9/13/18       #6: GIBEN bander parts and service ...
Knick  Member

Website: cmsdisplays.com

Hey guys,

Just heard the part is in and they sent it over nite at no charge. So that is good news I just hope I get the right one!

The problem now is its too little to late.
What I needed to fix this problem was honest communication but that never happened.
I think for the most part, I grew up when there was real customer service, and over time that seems to be slipping away.

9/13/18       #7: GIBEN bander parts and service ...
door shop guy

Its pretty sad that it took someone who knows someone to get the proper service. Any normal guy like me is sol unless someone who knows someone sees a message on a board.

9/14/18       #8: GIBEN bander parts and service ...
DS

Website: Northwest Custom Cabinets, Inc.

I would like to thank Woodweb for not having pulled this post. Obviously it lead to a resolution, and it's likely no resolution would have occurred without this post. In the past Woodweb has been quick to pull these kinds of threads the moment one of their advertisers is shamed. But these are the real world, day to day issues that affect us cabinetmakers the most. For this forum to actually be a useful tool these kinds of posts need to be allowed to remain.

9/14/18       #9: GIBEN bander parts and service ...
Knick  Member

Website: cmsdisplays.com

the resolution was in the works before this post am I sure it would have happened without it. To me the service and parts end of the business often gets forgot about when looking at equipment. I am sure this is not the norm at Giben and it was a extreme.
I guess for me is that I was the one that had to do all the work as far as follow up and checking on something I thought they would do.
We have all had things that turn to crap, and keeping the customer informed even if bad news is better then no news!

Hopefully they learned something from this and are able to learn from it and become better.

Thanks for all the input guys

9/16/18       #10: GIBEN bander parts and service ...
Rob Young  Member

Website: http://www.cmsrepair.com

It's always about getting better at what we do. I was pleased to hear that a resolution was already in the works prior to any contact I had with Giben and prior to this post. This type of post is always a reminder to stay on top of customer's needs and to treat everyone in the same manner we would like to be treated.

Knick, follow through with me via email and let me know how the edgebander is running and let me know if there is anything else I can do for you.

11/13/18       #11: GIBEN bander parts and service ...
Bob Stern Member

I have had the same type of problems with Biesse on an older machine. I needed a fitting for the auto lube. Sent me 3 that were wrong and when I brought them the fitting,they never responded because they did not know what it was. Just got put off.

I got excellent service otherwise from them so I hope it is the same for you with Giben.
I am looking at one of their CNC's now.


Post a Response
  • Notify me of responses to this thread
  • Subscribe to email updates on this Forum
  • To receive email notification of additions to this forum thread,
    enter your name and email address, and then click the
    "Keep Me Posted" button below.

    Please Note: If you have posted a message or response,
    do not submit this request ... you are already signed up
    to receive notification!

    Your Name:
    E-Mail Address:
    Enter the correct numbers into the field below:
     

    Date of your Birth:



    Return to top of page

    Buy & Sell Exchanges | Forums | Galleries | Site Map

    FORUM GUIDELINES: Please review the guidelines below before posting at WOODWEB's Interactive Message Boards (return to top)

  • WOODWEB is a professional industrial woodworking site. Hobbyist and homeowner woodworking questions are inappropriate.
  • Messages should be kept reasonably short and on topic, relating to the focus of the forum. Responses should relate to the original question.
  • A valid email return address must be included with each message.
  • Advertising is inappropriate. The only exceptions are the Classified Ads Exchange, Machinery Exchange, Lumber Exchange, and Job Opportunities and Services Exchange. When posting listings in these areas, review the posting instructions carefully.
  • Subject lines may be edited for length and clarity.
  • "Cross posting" is not permitted. Choose the best forum for your question, and post your question at one forum only.
  • Messages requesting private responses will be removed - Forums are designed to provide information and assistance for all of our visitors. Private response requests are appropriate at WOODWEB's Exchanges and Job Opportunities and Services.
  • Messages that accuse businesses or individuals of alleged negative actions or behavior are inappropriate since WOODWEB is unable to verify or substantiate the claims.
  • Posts with the intent of soliciting answers to surveys are not appropriate. Contact WOODWEB for more information on initiating a survey.
  • Excessive forum participation by an individual upsets the balance of a healthy forum atmosphere. Individuals who excessively post responses containing marginal content will be considered repeat forum abusers.
  • Responses that initiate or support inappropriate and off-topic discussion of general politics detract from the professional woodworking focus of WOODWEB, and will be removed.
  • Participants are encouraged to use their real name when posting. Intentionally using another persons name is prohibited, and posts of this nature will be removed at WOODWEB's discretion.
  • Comments, questions, or criticisms regarding Forum policies should be directed to WOODWEB's Systems Administrator
    (return to top).

    Carefully review your message before clicking on the "Send Message" button - you will not be able to revise the message once it has been sent.

    You will be notified of responses to the message(s) you posted via email. Be sure to enter your email address correctly.

    WOODWEB's forums are a highly regarded resource for professional woodworkers. Messages and responses that are crafted in a professional and civil manner strengthen this resource. Messages that do not reflect a professional tone reduce the value of our forums.

    Messages are inappropriate when their content: is deemed libelous in nature or is based on rumor, fails to meet basic standards of decorum, contains blatant advertising or inappropriate emphasis on self promotion (return to top).

    Libel:   Posts which defame an individual or organization, or employ a tone which can be viewed as malicious in nature. Words, pictures, or cartoons which expose a person or organization to public hatred, shame, disgrace, or ridicule, or induce an ill opinion of a person or organization, are libelous.

    Improper Decorum:   Posts which are profane, inciting, disrespectful or uncivil in tone, or maliciously worded. This also includes the venting of unsubstantiated opinions. Such messages do little to illuminate a given topic, and often have the opposite effect. Constructive criticism is acceptable (return to top).

    Advertising:   The purpose of WOODWEB Forums is to provide answers, not an advertising venue. Companies participating in a Forum discussion should provide specific answers to posted questions. WOODWEB suggests that businesses include an appropriately crafted signature in order to identify their company. A well meaning post that seems to be on-topic but contains a product reference may do your business more harm than good in the Forum environment. Forum users may perceive your references to specific products as unsolicited advertising (spam) and consciously avoid your web site or services. A well-crafted signature is an appropriate way to advertise your services that will not offend potential customers. Signatures should be limited to 4-6 lines, and may contain information that identifies the type of business you're in, your URL and email address (return to top).

    Repeated Forum Abuse: Forum participants who repeatedly fail to follow WOODWEB's Forum Guidelines may encounter difficulty when attempting to post messages.

    There are often situations when the original message asks for opinions: "What is the best widget for my type of shop?". To a certain extent, the person posting the message is responsible for including specific questions within the message. An open ended question (like the one above) invites responses that may read as sales pitches. WOODWEB suggests that companies responding to such a question provide detailed and substantive replies rather than responses that read as a one-sided product promotion. It has been WOODWEB's experience that substantive responses are held in higher regard by our readers (return to top).

    The staff of WOODWEB assume no responsibility for the accuracy, content, or outcome of any posting transmitted at WOODWEB's Message Boards. Participants should undertake the use of machinery, materials and methods discussed at WOODWEB's Message Boards after considerate evaluation, and at their own risk. WOODWEB reserves the right to delete any messages it deems inappropriate. (return to top)


  • Forum Posting Help
    Your Name The name you enter in this field will be the name that appears with your post or response (return to form).
    Your Website Personal or business website links must point to the author's website. Inappropriate links will be removed without notice, and at WOODWEB's sole discretion. WOODWEB reserves the right to delete any messages with links it deems inappropriate. (return to form)
    E-Mail Address Your e-mail address will not be publicly viewable. Forum participants will be able to contact you using a contact link (included with your post) that is substituted for your actual address. You must include a valid email address in this field. (return to form)
    Subject Subject may be edited for length and clarity. Subject lines should provide an indication of the content of your post. (return to form)
    Thread Related Link and Image Guidelines Thread Related Links posted at WOODWEB's Forums and Exchanges should point to locations that provide supporting information for the topic being discussed in the current message thread. The purpose of WOODWEB Forums is to provide answers, not to serve as an advertising venue. A Thread Related Link that directs visitors to an area with inappropriate content will be removed. WOODWEB reserves the right to delete any messages with links or images it deems inappropriate. (return to form)
    Thread Related File Uploads Thread Related Files posted at WOODWEB's Forums and Exchanges should provide supporting information for the topic being discussed in the current message thread. Video Files: acceptable video formats are: .MOV .AVI .WMV .MPEG .MPG .MP4 (Image Upload Tips)   If you encounter any difficulty when uploading video files, E-mail WOODWEB for assistance. The purpose of WOODWEB Forums is to provide answers, not to serve as an advertising venue. A Thread Related File that contains inappropriate content will be removed, and uploaded files that are not directly related to the message thread will be removed. WOODWEB reserves the right to delete any messages with links, files, or images it deems inappropriate. (return to form)
    Limtech Industries, Inc. Lamello