Having alot of trouble after buying this software in 2012. Now they dont do technical support and I'm lost. Should I scrap this software and get one like vision? Just needing some guidance in what to do. Thanks.
I dropped CabinetPro about 4-5 years ago for the same reason. Frank and his wife are wonderful people, but they just don't seem up to handling the whole operation by themselves without limitations. Probably why support has changed over the years. And as you know, Frank is the Programmer and still handles the support.
At the time I was paying a fee yearly for support. I see they no longer charge for it, but it is extremely limited to what it was before.
I chose Cabinet Vision. I am not disappointed with my decision. It has a steep learning curve, but it can accomplish so much that I could never do with CabinetPro. It's great for custom cabinets.
I Pay for support each year and in my opinion it is far superior to that of CabinetPro. The Forum is really good. The techs who monitor it are very knowledgeable and aggressive at keeping up with questions. Usually, a subscriber answers before the Techs get a chance. I never use up my tech phone help. The forum handles 99 percent of my needs. New version upgrades are free with my level of support.
It would definitely be worth your trouble to look into it.
As was mentioned to you prior to your post above, Cabinet Pro LLC offers FREE support via email for life. There is an OPTIONAL charge for updates and FULL technical support, but FREE support is available via email for old versions. So please feel free to write us an email with any questions you may have.
Our Technical Support is one of our strongest features. We do not use forums where other customers become our technical support team. With full technical support we use personal and direct contact via remote access to a customer's computer to solve problems in a timely manner. We have found that most of our customers need immediate assistance and do not have the time to wait for responses from other users who may or may not know the most efficient answer to solving a particular problem. You are welcome to read the Referrals written by customers, which have been posted on our website. Access www.cabinetpro.com, and then press the REFERRALS link.
I hope you take advantage of our policy of giving free technical support, even for old versions.
Cabinet Pro has had a vast number of improvements since you purchased in 2012. We are currently running a Special until April 30 where there is not only a 35% discount available, but also FREE TRAINING is being offered as well. If you want to become current with Cabinet Pro, we can offer you the same price reduction (35%) to your update fee AND give you 1/2 day of FREE one-on-one training in the use of Cabinet Pro. I think you would be highly impressed with where Cabinet Pro is today. But if you do not want to take advantage of this "April Tax Relief" Special, then we can still offer you FREE technical support via email on your old program.
I am sorry we lost you as a customer, for we truly want our customers to be successful and happy in their purchase. But I am also glad that you found a software solution in Cabinet Vision. Yes, Cabinet Vision has a steep learning curve, but it is an excellent program and performs well. The difficulty in learning any given software package is directly proportional to its capabilities.
Cabinet Pro has come a long way in video instruction as well as impressive customization features since you purchased it many years ago. I realize you are happy with Cabinet Vision, so this is certainly not a suggestion that you reconsider Cabinet Pro, but you may want to look at our Video Demonstration on our website. I think you will be impressed from what you experienced many years ago.
I hope you and your family are doing well, and I wish you the greatest business success.
There is also one interesting software https://www.youtube.com/watch?v=98KQGtq2zSE
Maybe it is good for smaller jobs.
I'm not sure should I take it. Did someone worked with it or can someone review it for me
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