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Biesse routers , a good choice

10/28/15       
Gavin

Website: http://soraghanwoodworking.net

I want to take a minute to compliment biesse on being a great company that stands behind their products with great service . Any one with a biesse has already expeirenced this.

If you call in with a question or problem , I have never waited longer than 45 minutes for a call back , which yielded a very through and intelligent answer .

If you want to place an order with the parts department you have it over night if you need it that quick.

I will say that we had hiccups , from day one . Some sensors went , and other relatively minor things . And they had a techincian there right away to resolve it and keep us up and running . Even 3 months after warranty was up, they still stood by their machine and helped me resolve the problem , and sent me a techincian free of charge to help until we found the source of a bad sensor . And while he was there they had him fix a leaky air line .

They understood that for a machine as young as ours we shouldn't of had issues with it , when you build as many machines as they do there's gonna be one that needs attention . No different than our world of cabinets and furniture .

Bottom line , if your in the market for a new router . Biesse is a solid choice. Through and through. I've been butting 3" solid oak and it does it with ease and precision.

10/31/15       #2: Biesse routers , a good choice ...
cabinetmaker

Yep. Kudos to parts and service. Always there, banders, dowelers, cnc routers.

11/2/15       #3: Biesse routers , a good choice ...
Chris

Your a lucky one than.

11/2/15       #4: Biesse routers , a good choice ...
Gavin

Chris , did you have a bad experience ? Are you a new biesse customer also? What machine do you have or what problems have you had ?

11/3/15       #5: Biesse routers , a good choice ...
Shawn Lalande Member

Website: http://synergykitchens.com

We have a new Bander from Biesse a Akron 1430 and our experience has been similar to Gavins. We have had a few issues, but a tech has always been there next day even though we are a ferry ride away from a major center.
I would consider another Biesse machine and a cnc from them is on the list to replace our aging Weeke PTP.
Homag's service is also been good even on a machine bought used. I got phone tech support for for free when we initially set up the PTP.

11/4/15       #6: Biesse routers , a good choice ...
Phill

I'm a big fan of Biesse. We have two Rover B's and an Akron bander. Support is excellent.

1/18/18       #7: Biesse routers , a good choice ...
Chevy

Biesse service is spot on,,and when i worked there in 16,,,they really really stepped up,,,hiring over 45 technicians and

If you had any trouble ,please call service department again and give it one more chance.

3/7/18       #8: Biesse routers , a good choice ...
Paul C

Homag / Weeke is distributed by Stiles Machinery. We have a Weeke PTP and it is designed to be VERY proprietary. Stiles should give the Weeke away because parts and service from Stiles are unbelievably expensive.


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