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Biesse routers , a good choice10/28
I want to take a minute to compliment biesse on being a great company that stands behind their products with great service . Any one with a biesse has already expeirenced this.
If you call in with a question or problem , I have never waited longer than 45 minutes for a call back , which yielded a very through and intelligent answer .
If you want to place an order with the parts department you have it over night if you need it that quick.
I will say that we had hiccups , from day one . Some sensors went , and other relatively minor things . And they had a techincian there right away to resolve it and keep us up and running . Even 3 months after warranty was up, they still stood by their machine and helped me resolve the problem , and sent me a techincian free of charge to help until we found the source of a bad sensor . And while he was there they had him fix a leaky air line .
They understood that for a machine as young as ours we shouldn't of had issues with it , when you build as many machines as they do there's gonna be one that needs attention . No different than our world of cabinets and furniture .
Bottom line , if your in the market for a new router . Biesse is a solid choice. Through and through. I've been butting 3" solid oak and it does it with ease and precision.
Yep. Kudos to parts and service. Always there, banders, dowelers, cnc routers.
Your a lucky one than.
Chris , did you have a bad experience ? Are you a new biesse customer also? What machine do you have or what problems have you had ?
We have a new Bander from Biesse a Akron 1430 and our experience has been similar to Gavins. We have had a few issues, but a tech has always been there next day even though we are a ferry ride away from a major center.
I'm a big fan of Biesse. We have two Rover B's and an Akron bander. Support is excellent.
Biesse service is spot on,,and when i worked there in 16,,,they really really stepped up,,,hiring over 45 technicians and
If you had any trouble ,please call service department again and give it one more chance.