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Omnitech Pal

5/26/16       
AA

Hi,
As everyone know now there is no reliable service for the Omnitech, we are experience a problem now with the Y Axes
1- very loud noise only for Y axes.
2- at very slow speed (Y) we can feel the whole gantry is shaking and the router bit not leaving a clean cut, it leaves a Repple marks at the edge of the material specially if it is MDF.

can any one help in this problem?
Thank you.

5/26/16       #2: Omnitech Pal ...
Cabinetmaker

Sounds like bearings. A common easy to deal with problem. Look at the parts manual or the bearings and get a model number.

Call Jack @ Limtech. I am sure he can help and in the future sell you a robust machine.

5/31/16       #3: Omnitech Pal ...
Tom Flowers

Website: http://www.AndersonAmerica.com

Dear "AA,"

Free phone support is immediately available for your Omnitech CNC from Giben America
2915 Courtyards Dr. - Suite C
Norcross, GA 30071 info@giben.com
770-448-9140
They have factory technicians that offer "reliable service" for this machine.

Phone support, service, and remote diagnostics are also available from the factory technicians at Anderson America
10710 Southern Loop Blvd
Pineville, NC 28124
704-522-1823

If you are for some reason unable, unsuccessful, or unwilling to work with either of these two sources for "reliable service," then please feel free to contact me directly on my cell phone listed below. And, I will put you in touch with one of the 30 or so factory trained independent technicians that also offer & provide "reliable service" for Omnitech machines.

Due to the anonymity of the internet, I do not know your situation or the nature of your dissatisfaction. But please, have the professionalism and common sense not to post something untrue and potentially damaging to your company and to our company on a public forum and open yourself up to that kind of exposure.

Call me & I'll do my best to help you.

Best regards,

Tom Flowers
VP of Sales
Anderson America
TF@AndersonAmerica.com
(704) 252-0844 (c)

6/1/16       #4: Omnitech Pal ...
Jared

I love how "reliable service" is repeatedly quotes. I have no dog in this fight, although I have to wonder what it means.

6/1/16       #5: Omnitech Pal ...
Tom Flowers

I confess, that wasn't exactly sure what it meant either. That's why it's in quotes. Im guessing it just means available service? Perhaps it means free service? There's plenty of available service. There's not any free service. Perhaps his meaning makes all the difference?

Regards,

Tom Flowers

6/1/16       #6: Omnitech Pal ...
Bill Rosen

Website: http://www.Rosenwoodworks.com

I'll agree with Cabinet. Stay away. Was once the best game in town (machine and service wise....but management changes (from what I heard from some other sales guys in NC) has this place worse for the wear. Hope it can turn around because these where top quality machines and I have worked with TJ on a number of occasions and he was always the best. Its less the about the service being "available" but more about whether or not the guy on the other end of the phone knows his head from his ass....anyway, for now I will take my business elsewhere, but might consider it again in the future if this "new" management figures their stuff out.

12/30/19       #7: Omnitech Pal ...
Tom Flowers

Website: http://AndersonAmerica.com

Bill,

ALL FANUC controlled Omnitech CNC routers (about 600 out of the 800 total Omnitechs here in the US) are still supported here at Anderson America. There are many more installed in Canada that are well supported by Akhurst Machinery. To my point, TJ is still here; and you still receive the same free lifetime phone support, from the same support team as always? Nothing has changed about it? Since our sales are stronger than ever, and our tech support staff is larger than ever; most believe that our support is better than ever as well. So, your response confuses me.

We purchased a financially struggling Omnitech in 2014, for one sole reason: So the customers of those machines wouldn't be orphaned, and thus unhappy with the larger Anderson America CNC routers by association. That's how seriously we take support and reputation that we'll spend millions just to protect ours.

If you have one of the couple hundred Syntec controlled Spectra machines or one of the half dozen or so Seimens controlled models from 2002 or so, then maybe there's a degree of truth to your statement and I'm willing to help you personally with whatever issue your are facing (even though their support and parts have been officially picked up by Giben).

Feel free to call me personally (or TJ, or Bobby, or Cory, or John, or Duane, or Ray, or Steven, or Tyler) or any of the guys that have always been here to take care of you.

My cell number is (704) 252-0844. I'll be working from home tomorrow and our full staff will be back to normal hours on Thursday at 8:00 AM EST.

Best Regards,

Tom Flowers
VP of Sales
Anderson America Corporation
TF@AndersonAmerica.com

http://AndersonAmerica.com


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