Cabinet and Millwork Installation

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any1 else have customers sign installation checklist? like a disclaimer ?

4/4/17       
cabinet76 Member

Hi all,
im being asked to write a document for my installers to have custs sign off on that they are content with cabinet hanging/ install before they leave the site
thoughts?
sorry if this is an easy question answered somewhere else,
new, first post.. love this site thank you

4/4/17       #2: any1 else have customers sign insta ...
Scott B.

Cabinet 76, If we leave something unfinished or not to the satisfaction of the owners than we go back and take care of it. I sold a complete job, they paid for a complete job and i don't want to feel we have to get them to sign off to protect ourselves from anything. If I was the customer and had to sign something right away i would feel like maybe something was wrong with the job. Not the way to finish up a project and keep a customer.

4/5/17       #3: any1 else have customers sign insta ...
D Brown

A checklist sounds good , maybe have your installers sign it to make sure they did not miss anything .

4/5/17       #4: any1 else have customers sign insta ...
cabinet76 Member

I agree Scott B, I think if it is like that it will make customers feel suspicious our work isnt up to par.
I think we are going to go with something a little different, to keep track of unfinished items at sites.
Thanks for the responses

4/5/17       #5: any1 else have customers sign insta ...
Derrek

Website: http://closetdr.com

We have an installation checklist of all the items the installer needs to complete before leaving the home, including a walk through with the customer and demonstration of any accessories, clean up etc. if we have follwo up items they are noted on the sheet, total to be collected at completion is on the sheet and a homeowner signoff and space for comments is on the sheet.
This isn't a release of liability or anything like that, it just a checklist for the installers and a place for the customer to sign off, letting them know we are done or we are coming back to complete these item. its more for us than the customer, a standardized process of how we complete jobs.


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