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S2M and Label It Problem9/26
Vero Software has supplied us with a package which was promised to produce real time label printing at our new SCM panel saw. The saw uses the Wincut program, which is set up for real time printing. After 2 days of integration, Vero / Cabinetvision was not able to produce the labels using their software. Now 2 months later, they are still unable to produce the labels. I know it is possible, because the optimizer program on the saw produces real time labels and other optimization software companies are successfully outputting labels to Wincut. My question. Is anybody out there outputting real time labels to Wincut using S2M / Label It software? If so can you give us insight on how to help Vero make this happen?
To Greg who sent me this via email:
I work for Cabinet Vision.
My company name is C.F.I.,Inc. We are located in Sevierville TN.
I sent Greg back an email explaining my plight with Vero software / Cabinet Vision. Below is his response.
I am very sorry to hear about your issues. Unfortunately, I am unable to help you directly. But, I can definitely point you in the right direction. I would recommend contacting your Cabinet Vision Sales Representative and our Professional Services Department.
Off course we are in contact with Vero / Cabinet Vision. They have given us no time frame on fixing our issue. So far the loss in production would have by far paid for a system that works,
I donít have a solution for your problem but have had similar issues with them in past. My problems get solved much faster when I retain 30% of the contract money. Iíve been told oh it canít do that. Then I tell them to call there boss and explain why they are coming home early and wonít be receiving any money for the project. Suddenly they can feel nd someone who know how to make it work.