|Home » Forums » CNC » Message||Login|
You are not logged in. Consider these WOODWEB Member advantages:
Nap Gladu AirPro Collet12/22
Anyone else having issue getting a replacement for the recalled AirPro Collett?
I have been on a 12 to 18 month long odyssey of banging my head against the wall with them.
After the first recall, I was sent a replacement that did not function well at all. I contacted BVC where I purchased and and they asked that I contact Nap Gladu direct . They had me send the 2nd one back to them. After a month with no reply I contacted them again, They wanted me to open an account with them in order to send me a replacement. As I already had purchased the product and sent it back at their request I refused to open an account with them.
Once every month or so I would call and get a run around with them saying they would get back with me.
Then the guy I was working with left the company. I had to get Jill at BVC involved about 6 weeks ago. BVC has been very helpful in trying to resolve this. They are a great company.
Nap Gladu sent paperwork on 12/3 saying they would ship it out on Monday. Still don't have it. They are not responding to my emails from last week.
Anybody else having problems getting remplacements back?
Finally got it.
I was shipped to BVC across the county and they had to reship it to me. The paper work sent to me had it shipping direct to me.
The original worked pretty well. I hope this one does as well.
Since no one responded, I can assume that I was an isolated case.