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Need Help with 2014 SCM Pratix S15 Handheld Controller12/9
We are in a tough spot. We have a 2014 SCM Pratix S15 CNC Machine and the wires of the handheld device came unsodered. We are willing to send a check to somebody for $50 via Paypal to send us a photo of the inside of the controller. We just need a photo of the schematics so we can resoder the wire. SCM is not being very helpful.
Had the EXACT same thing happen to us. Chord got twisted and ripped all the solder connections out. Luckily it was under warranty and they sent us a new one. I opened up the new one and took a lot of pictures. I'm happy to send them to you and you don't need to worry about the $50. Send me your personal email and I'll get them out ASAP.
We are a few months out of warranty unfortunately.
Thank you for the help.
Hard to believe SCM wouldn't help. I got schematics from them to do the same thing on an old machine about 15 years ago. Sad to hear that.
I have a Busellato Easy Jet- which is the exact same machine with different stickers. I've had a couple of wires rip out too. This handheld device is not built for the rough and tumble of the shop. It's a nice machine but this is one major drawback.
I agree. However, since the incident I have my guys focus on not letting the chord get too twisted. We also frequently check the "pressure nuts" at the bottom of the controller to make sure both of them are tight.
Thank you all for your help on this. Both PDub and John have been very helpful and have spent a lot of their time trying to help us out after going through the exact same problem. Your willingness to help has been amazing.
Unfortunately, it sounds like we have the exact same problem as Pdub and our controller is fried. We are 6 months out of warranty so it looks like we will have to pay to replace all these parts.
The design of this controller is terrible, to allow it to not only break itself but to fry the controller seems like there was no thought put into it at all. We manufacture lighting in addition to cabinetry and millwork and put more design and protection into our strain reliefs on a $90 pendant than the cheap plastic cord lock they put on this controller from SCM.
To address Pdubs point, we rarely ever move this piece. Our tech who set the machine up told us it was expensive so we leave it on the base 99% of the time.
Overall this has been a great machine for us. But to have to spend nearly $10,000 in replacement parts, in addition to the down time this causes. And unless SCM can somehow remedy the situation, I cannot recommend this CNC to anyone.
If this had been a cheap import CNC, this would not have been a surprise. We own 4 large SCM tools including a gang rip from the early 90s that is still running strong. We expected similar quality in this, but this has not met their previous standards.
In regards to their tech support, Johnathan at SCM has been a great help and I have no complaints there.
I agree Peter. Ironically, in the background, the techs call this machine the "Practice" machine!
As an update, I received the new controller and remote. The good news is that it is working order again, so we can continue on with production. However, I noticed something from a few people who responded to this same problem. They changed manufacturers from the old remote to the one they sent me. Along with some minor cosmetic issues, I noticed that all of the electronics and wiring are different inside and look "less" likely to rip out of the circuit board.
From speaking with a few people at SCM and on here, it seems like they have been aware of this problem for some time, and are just hoping their customers warranties run out before this happens. It is disappointing to see that this is how they treat their loyal customers. I have a call and messages in to some of their managers and really hope they will do something to remedy this issue. If not, I for one will not continue to purchase their tools, and will continue to spread this word about their CNC's. I wish I had known about it before we purchased ours.
And I thought I was the only person with an axe to grind against SCM. The more I hear, the more I think they are selling lemons for the price of gold, and leave us stuck with serious issues, some of which seem to be unresolveable even for pay. The post processor issues (forum discussions abound), the lack of good diagnostics, the lack of thought in the features and work process, the inconsistant tech support. So many good features buried in the machine with no one to show us how to use them. The list goes on. See my postings on some of the forums on Woodweb. I think it's time we all rallied together and demanded the service, support and attention we deserve after putting our trust in one of the biggest global manufacturers. Let's face the truth: we are a GROUP of scm users facing the SAME problems. Let's start making some waves and getting the attention of the manufacturer in Italy. We should be demanding DIRECT support, and not be dependant on the competance of each locality, or lack thereof. I believe it all begins with the philosophy of the manufacturer, and they are ultimately responsible for product design, quality and function, and customer support alike. I am still waiting for answers from SCM NA and Italy to my very simple and standard operational questions in this post:
I'm not sure what you have in mind, or how good it will do, but it's not a bad idea. However, you might want to start a new thread about it. Most people won't see it in this one.
Peter and group,
Now to the issue at hand. With regard to Peter’s post, I hope we have helped you resolve your immediate issue and you’re back up and running; I’m told that you are. I’d like to address a couple of the main points brought out here so we can all be on even ground.
Our technical support number is below and we are here for you. Please call us at this number if there is anything we can do for you. As our customers, we appreciate your business and thank you for choosing SCM products. If for any reason, you feel like you aren’t getting the support you need, you can ask for the group leader for your specific product line or for me directly.
SCM Group NA: 866.216.2166
Thanks for your direct response to this Brent. As I said in a previous post, I have had great success with your department when I have needed them. All of the techs and Jonathan have been great.
a voice from the past...Hi everyone.