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Local Machinery Technitians3/28
I run and maintain all of the machinery for a cabinets manufacturer in Arizona. We have a Biesse Skill CNC machine that is about a year and a half old that I have had some recurring issues with. Biesse tech support is a little frustrating to deal with. I mainly am wondering if anyone knows of any local service techs in my area that know how to work on these machines? I know of only one, and he is a little short of availability from being constantly busy. Can anyone give me any recommendations? Also, is there anyone else out there that is frustrated with customer service/support from Biesse, or is it just me?
We have a Biesse Rover that's about 9 years old and a Skill that's about 2 years old. Biesse tech support has always been stellar for me. What kind of issues are you having with your Skill? Maybe I can help you out. I too, maintain all of our machinery and maybe you're having an issue that I've experienced?
What issue are you having with the Skill?
The main issue I have been having is with the elecrospindle module that communicates with the router to the computer. I think it may be a static issue, as it only halts when I am running a high volume of MDF doors. It is a recurring issue that Biesse had already sent a tech to replace once last year when we were still under warranty. Now that we are no longer under warranty, I had to purchase a new module kit to install myself. When I installed it, the errors were worse and I could not run the machine at all. So i put the old module back in and have to run shorter nests of MDF between jobs. This machine is only a year and a half old, and I keep it immaculate.
On top of that, every time my machine is down, and I call in for tech support, I don't get a response until the end of the day or next day. Whenever I need a part, they almost always have to order it from Italy, and then I am down for a week at a time. There is only one tech they contract out that is ever available that is local to me, and he is rarely available.
All in all, I think Biesse makes excellent machinery, I have just been frustrated mainly with their turnaround time on helping me get back up and running whenever I am down. Having a quicker response time with tech support, better stock of replacement parts here in the US, and more local techs available are the biggest suggestions I can make to them.
Great news! Biesse has contacted me and are helping me resolve my issue. They have really stepped up and have assured me of doing whatever they can to keep me up and running. I am much more satisfied with their customer service!
Campbell, I also did my research when we purchased our machine, and believe that you can not go wrong with a skill or rover. The nesting software is very user friendly, and optimizing a high volume of parts is a breeze. The offload table is a MUST.