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The SCM saga continues1/23
So I am at a loss. I had an issue with my SCM cnc, it worked like a top, then I took some time away and while I was away the battery on the CNC and computer went flat. I changed the battery's for a total of $15.
My lord. No input. I cant even imagine. As I read that i think of how financially crippling it would be. I just dont see how these big branded manufacturers expect people to absorb their inability.
Extremely scary to read.
Reasonably common problem...
Even if they restore the factory config as in your case, there will still be a heap of calibration etc to do to get to your current setup.....
No Idea, there are Techs & Techs!
Yes Dave you have a very valid point, not all techs are equal as is the case with any profession I would guess.
I do not know anything about SCM. However, I have had problems similar to what you are describing. I bought a used Brandt edgebander that had been sitting for a couple of years and the battery had gone dead and the computer on the bander lost its codes. Since I have had a CNC, I have always had someone working for me that understands computers and CAD. You really need to find someone locally that can help you.
In my case with the edgebander, it took some tech help from Stiles, but my employee was able to get it running. Later, the computer on that bander went down and my guy rebuilt it, saving us $3,000. I later had a similar problem when our computer for our AXYZ router went down. Same guy, our employee rebuilt the computer and we did not have to upgrade the Operating system on the router. That was going to cost us $15,000.
I would start calling some local computer tech support.
I would also calendar battery replacements in PC's as part of a every 2 year PM.
Over time the drives that older PC's use become less than standard and 5-10 years down the road you might not be able to buy a replacement.
We always ghost the drives and back files up to our servers which are backed up both onsite and offsite.
If you keep the machine for years you may watch local / nearby auctions for "parts" machines.
For those of us buying new machines ask for a disaster recovery plan and backups to get the machine back to installed state to be included in the price or the methodology to do it ourselves.
Maybe plug a USB drive into the machine and copy files to it as local first backup for the operator. We leave a ghost drive stored in the machine and 1 on the shelf so if it fails and no ones around its easy to find.
What exactly is the error when loading parameters ?
Some of the controllers require a change to English, a save, a shut down and then a reboot
A lot of times, field techs look at part swapping to get you up and running vs the culprit, and you can spend a lot more in the long run than what was anticipated.
Recently I replaced a ball screw on our z axis when the real culprit was the bearings and brake in the servo motor. I got a new ball screw and a rebuilt servo and lost approx 7 days of production It took 2 months to recover.
Parameters and tool tables should be a daily back up, such as qiickbooks, cad or other related software.
Itís difficult at first to set up procedures for back ups, but once in place, life gets a little easier We use carbonate and checklists fir everything else including vfdís Itís tough, but boy, has it been smooth sailing to load a back up from yesterday to be running in an hour vs days.
When the battery goes bad or dies the kvara will go blank. The way to fix it is they have to replace the battery first and then run a auto setup in base menu. The auto setup will reformat the Kara drives and then it will reload the kvara files on the different drives in the kvara. Sometimes you have to re adj the parameters after a reload.
The problem all arose from the battery going dead, I believe some or all of the Kavara was lost. I guess since the machine was bought from SCM Canada, SCM in Georgia did not have the original software for the machine so they had to get it from the Factory. Because of the time changes if something doesnít work, you have to wait until the next day. The second issue is it appears that a field tech may have caused some issues while trouble shooting it.
Please set up a protocol internally to backup your data to avoid this again.
Jeff, backing up is very easy. Go to windows explore and open the C drive, the kvara is located there. ( that goes for windows XP and win7) . You should also back up the whole scmgroup file. If you have windows 7 you go to C drive programs x86/ scmgroup. Itís best to copy the with panel Mac closed if you donít have have panelmac thatís where xilog plus is also. You never said what model you had.
I have a Pratix S cnc router. Controller went bad on my machine too. We tried to do an autosetup and it failed. Tech said he will transfer me to the parts department and I can order a new controller. It cost $11,000. It has to be ordered from Italy. It takes a week to program and a week to ship to my shop..... I have jobs piling up, and a $11,000 bill and my shop will be dead for two weeks plus installation. And who knows if this will solve my problem. I don't understand how scm can cope with this How would a big-time production shop handle this 2 week setback?
I called SCM NA and set up a teamviewer account. It costs 480 dollars and it an annual payment. So any of you out there looking to buy a SCM machine, consider that pretty much any technical problem will require teamviewer assistance. Phone support is free but teamviewer is not.
Anyway, I am looking for a alternative to replacing my ESA controller. It cost 11,000 labor included.
How can this be prevented in the future?
Sweet Jesus I love my Thermwood....
Sorry to hear about your luck wood chopper. How old is your Pratix? Controllers go bad sometimes, it doesnít matter what brand you are using. Just like the computer parts in an automobile, every once in awhile they go bad. It my opinion a Pratix is twice the machine a thermwood is, but you just had bad luck and Mike hasnít had any yet. Unfortunately they will come, if you use a machine day in and day out you will start getting break downs, everything from small parts like e-stops, to ball screws to controllers to spindles. The worst part is there is no good time for a break down, regardless of the issue, you have to troubleshoot it, order parts and then change the parts. You are looking at 1 or 2 weeks or more.
Hate to tell you but there is no alternative controller you can install on your pratix S. The cost is not 11k, itís more like 8k with next day shipping. As for programming it, it gets programmed on the machine itself and not in Italy. Running the auto set up in base menu basically programs itís self.
Have a good day.
Here are the numbers... $7,000 for the controller, $480 for the team viewer account fee, and $3,000 plus to have a tech come out and plug in all the usb cables and power cords.
If their tech does not install the controller, you have zero guarantee. If it don't solve problem you start from scratch. You have to buy ANOTHER controller and this time the tech will install. it. Its just another SCM thing. Just like charging 500 bucks to use teamviewer. I could install this controller blindfolded. But SCM is so hooked on their policies and protocols, sometimes i'm wondering if i'm talking to a machine when making a service call.
But not all Italians are the same. I have a Biesse edgebander. They have some great people working for them in tech support. They are not egotistic, they do not hold back information, and they know their machines. They don't rely on Italy if a machine is down. They also have free teamviewer support on all machines.