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being held hostage by paint suppliers5/1
I went today and my paint guy said I would have to wait a week for my paint. .I go down the street and wait 15 minutes for my paint at a homeowner store. .ml Campbell contacted the rep and suggested a few things and basically blew me off ..with no happy ending. ..there mixing paint from paper cards and seems that they have to a just the formila all the time. .is this reasonable
I use the ML Campbell Agualente Waterborne Precat lacquers. Both clear satin and the pigmented , tinted to color match.
I have never had a problem getting the matches, usually by the next day. Once they make the color match, they keep the formula on file. All I have to do if I need more of that tint, is give them the number and it's ready by the time I drive the 20 minutes to pick it up. My rep is Wurth Wood Group.
so you must be signing a job and starting it the next day? maybe a little more planning on your part is needed.
I am a lacquer specialist for an ML Campbell distributor. I always have custom finishes turned out next day, or worst case, 2nd day. Every mix has a code and is kept on file for a reoccurring mix (which is always immediate). With that being said, it might be that your distributor may not have a competent finish guy. We are not easy to find.
As Sean said good people are hard to find. Surely there is another ML dealer in your area, give them the business. I'm a nice guy but a straight shooter, if someone doesn't want to do business with us and gives us a hassle to spend money with them, I will walk right then and there and take my business elsewhere, even if it's more hassle.
My supplier is always 3-5 days out for aqualente custom colors. I don't get it and it drives me nuts
I ordered a new rotor compressor Monday from 5 states away and some paint Tuesday morning which one will get here first. ..anyone care to make a bet on the paint I'll bet a million dollars the compressor gets here first
Things to consider when dealing with a custom finish guy, 1. We do not have a magic fairy wand to wave and make it appear. It comes from our head which means we have to create it. It's a process, sometimes quick, sometimes slow depending on the finish and what you are asking for. 2. You are probably not his only client in the area. It's wise to give yourself some lead time for finish development and for the finish guy to do it right. You don't know, he might have 16 matches ahead of you to get done and I guarantee all those customers won't get dropped just for you. Lead time is a wise thing!! I will say that 3 to 5 days is a long wait time, but that varies depending on the market area and time of year. You can either research a new supplier, give proper lead time, or god forbid, put your finisher pants on and create the finish yourself.
My truck runs once a week, on Tuesday. I always call the previous week and order a mixed paint. I was asked by them to do that so they had plenty of time to get it mixed, that's not unreasonable. There have been a few times that I forgot and ordered on Monday and most of the time got the paint but there has been a couple of time it wasn't on the truck. My reply was, "that's what I get for forgetting to order ahead of time". It doesn't take that long for them to mix paint but it does if they have a lot to mix ahead of you. Same way for other items like corbels, order ahead in case they are back ordered.