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Quality Management System12/1
Operations Management and Quality Assurance with in-process quality control. I have been working on a Quality Management System for years.
The workflow is from contract review to installation and customer feedback.
We finally set up an SOP with the estimators, engineering and of course drafting. To better drone to job from hard estimating “ facts” vs shooting from the hip
After drafting, we look at drawings reviews.
I’m getting to the point where jpegs of the original print are getting ready to be dropped onto plan view and elevation view, and to help everyone down the line understand how we got there. I have recently demanded all shops get adds and changes in red with resub mission to the gc to be transparent as to the sheer magnitued of the undertaking of changes and adds.
We bill 100 an hour on drafting changes, and 65 flat fee added to each and every change order, for the paperwork involved for the support staff.
As we 5/6 S the shop, and we “lean” us out with staff input, overtime has decreased production has gone up, quality has increased and chaos taken a back seat.
I know this is a long response, but most certainly, bid to customer survey is quite important to us. But, as we become the only shop in our region to turn jobs in days vs weeks or months as other shops have told customers, our steering of our future has become clear
I have a lot of negotiated work that comes in via review of others bids as a clarification for the gc’s to give a realistic fiscal projection for the scope of work.
This last time, a bid of 18k for installed product vs my material cost of 27k !! on the same job (and installed of 53k completed and fab’d !!)gave great feed back to one of many gc’s.
We were contracted yesterday morning at 9am on that review/job, after helping the end user grasp the fiscal budget
We have found great pleasure in demanding product hard sample protocol on every job, and the aftermath of our documentation when a client wants to change a color and we are in production or getting ready to go into production
It’s become increasingly imperative to look at the percentage of planning - 28%, execution- 62% and complete process review - 10% to become an SOP for us to better serve each and every client to over deliver the expectations of the client(s), therefore better grounding our postion in our region