I have a 2006 SCM Routech Record 125 with the Xilog plus software. I recently bought the Aspire software and am unable to run anything. Anyone out there have the same problem, or know of a solution? I have tried all the post processors that are in the drop down menu that have to do with SCM or Morbidelli and have no luck. I have emailed the tech support folks at Aspire, and have yet to receive a reply (3 days and 2 emails). I have also registered to their forum, but have yet to get my account approved (3 days and running).....somebody please help!
You do need to get to the Forum, there are discussions on the SCM, Xilog etc. I do not have one so I do not know what I am reading. as well on the PP section at the bottom of the forum there is a guide for editing,, Vectric is probably the only company that goes as far as it does (hundreds of pp) with helping on this.
if you do not get a response I will send an email to some I know at the company.
Thank you for the responses, Jerry I checked my spam folder, no luck. James, I did research the Aspire software, and one of the things people seemed to talk about was the good support, so I am a little, well more than a little, disappointed I have yet to receive any response from them. The time difference may have something to do with it, I am in Hawaii, 12 hours behind Europe, but it has been 4 days now, so that shouldn't really be an issue. I am excited to use the software, but am frustrated I have paid the money, and I can't get it to work. If you can do anything to help speed up the process, I would greatly appreciate it. Aloha
I know many at Vectric, they are up and up fellows. on another note and this applys to all, very few software companys will even do anything with a pp without additional funds. no machine company is responsible for it either.
One should have a thorough understanding before purchasing any software and whether it will run on your machine. for this reason Vectric puts all of its software out with a working demo free of charge with some test files, reason is to allow potential purchaser the ability to test run on the machine BEFORE purchase. Vectric is first class about this
I know the Biesses have had trouble with Vectric PP and am not sure it ever got resolved that one is about the machine, most all others seem to have little complaints, Vectric has been known to work with pp correction but I am sure it would not be a good idea to buy with out testing first.
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