We are a small shop. No receptionist. When I'm not in the office I forward calls to cell. We at getting upwards of 40 calls per day. All from random numbers. The telemarketers are obviously able to show any number they choose as their outgoing number. We will often receive a barrage of calls in a block. Funny that they will often call with an area code and local exchange from the town I grew up in, or from my own area code and cell exchange. Obviously trying to make you think its someone you know.
We just flat out don't answer unless it's a call in our contacts though that doesnt bode well for a new potential customer calling in that goes to voicemail.
I can't imagine having a full time receptionist who has to deal with this all day. Our number is published on the web, is tied to our contractors license, is listed on vendors sites as available sources, is shown on D&B, ...
It's extremely frustrating and goes on well into the evening.
First, I have a desk phone in the office and shop that has caller blocking. Two buttons, and they are blocked.
Secondly, I will answer and tell them that they have contacted a business, and there is a $25 connection fee already charged. I ask for a credit card number, or their supervisor. I mention they should hurry, since the charges will increase while we wait. I stay on point, and have gotten a few card numbers. Really renews my faith in the intelligence of my fellow citizens.
Beyond that, I'm on all the no call lists I can find. It is criminal that our government, sworn to protect us and encourage good business, does not do more to prevent the barrage of calls.
Register all your number on do not call list. Yeah, I know your a business and it doesn't appky but it helps.
Second take the time to make their life miserable. There are some that will continue to call if you hang up, so I will take time andspend 10 minutes saying yes then tell them that im wasting their time everytimenthey call and they will then remove me. I do this if Im driving or doing desk work and make it a game.
I tell them that all new vendors have to become an "approved vendor" first. They do that by flying out here and making a pitch in person at our annual vendor open house. That gets rid of them fast. Joke will be on me if someone actually shows up in person!
I am not a fan of having "them" do something about whatever complaint happens to be current.
However, in my area, every politician brings up the Do Not Call list as an example of how they have given the great unwashed the Holy Grail, and how government really works for the people. But then they are quickly reminded that BigPhoneCo and their 'partner' telemarketers have worked around all constraints, and no one has ever been fined for violating the call list, and they quiet down.
It is the job of our government to protect its citizens. This would include our right to conduct legitimate business. Chasing ghosts like ISIS or renewing endless drug wars may grab headlines and spur TV shows and Blockbuster movies, but does little for the citizens.
There are simple answers to those problems also, but Gov refuses to enact those since it means they will then have to find/create other demons to chase in order to justify their jobs.
Believe it or not one of the purposes of government is to fix the potholes.
These telemarketers are a pest, similar to 30 year old Judge Roy Moore pestering underage girls at the local mall. If the local police were able to banish him from the mall the government ought to be able to banish these people who constantly try to sell you time shares, offer to improve your google listings or qualify you for no-credit-check 24 hour loans.
If you have a better solution to make these people go away please tell us what it is.
12/14 #10: How are you all handling telemarket ...
I get just a annoyed as anyone by these calls. It is a nuisance, but I think it is kind of funny that someone from our industry would actually advocate the government getting involved in this.
Who here hasn't "cold called" a prospective client or a contractor trying to drum up some new business. Is the government suppose to create a list of businesses that are allowed to search for work? If so, what makes you think that you would be on the "allowable" side of the list?
Not a topic our government should be involved in.
12/15 #12: How are you all handling telemarket ...
You are conflating dogma with reality.
There really are good reasons for some regulations.
If these same telemarketers were to stand on your porch and ring your doorbell three times an hour you would likely call the police. There is a big difference between Pat calling a contractor to see if he would consider a new cabinet shop and a computer bot randomly dialing phone numbers to see if they are real or not. Do you ever wonder why there is dead air on the other line or the call immediately drops? This is a computer algorithm on a fishing expedition.
The problem could be handled very simply with technology. The phone service providers could easily differentiate a phone call made by an individual dialing a number and a computer program mass dialing that same number. The reason this does not happen is the same reason Facebook plays stupid when Russians post fake news on the internet. Eyeballs mean advertising revenue. Extra phone minutes mean extra revenue.
Think about it for a second. Try googling a pair of pajamas on Amazon some time and see how long and often that pair of pajamas follows you around the internet. If they can figure out exactly who you are they can also figure out who the phone Bots are.
The is a pot hole I would like the government to fix.
12/15 #13: How are you all handling telemarket ...
Do you ever wonder why in a lot of countries a simple earthquake will kill 300 people but a similar size earthquake in our country usually doesn't? Probably has something to do with minimum standards for building construction. My guess is that these minimums standards are derived from a regulation.
Some states regulate the age of consent so that 30 year old prosecutors don't successfully make their case with underage children.
We used to have a regulation that said investment advisors had a fiduciary duty to make investment recommendations that optimized their customer's welfare. That regulation got rolled back and the bar they have to meet now is merely plausibility.
Regulations keep mining companies from trashing the streams below them. Without regulations our fish would eat a lot more mercury & arsenic and eventually we wouldn't have any fish.
I don't think it's too hard to find a regulation that benefits us. Do you?
12/15 #16: How are you all handling telemarket ...
You would consider Chile a champion of regulations where as Haiti that was leveled by a much smaller 7.0 earthquake than the Chile 8.0 earthquake that caused little damage?
The fact is that the economy in Chile is the strongest in South America which afforded them the luxury of building regulations. Haiti the receiver of endless largess from the US did not have an economy capable of such regulations or much else.
Why not regulate all nations into safer better environments? IOW just mandate a higher standard of living for everyone? Just mandate air conditioning, no child labor, building regulations, cleaner air, free healthcare, lower child mortality, a chicken in every pot, for the people in the 19th century?
12/17 #18: How are you all handling telemarket ...
I am interested in your input on a regulation I read about in yesterday's WSJ.
There is a new rule that requires electronic logs to monitor how long a truck driver has been behind the wheel. The new rules limit the driver to 11 hours in a 14 hour day. The ELD devices cost between $100 & $600 to install per truck.
The truck drivers are complaining.
They would prefer to rely on self-compliance rather than something that can be audited electronically.
On a separate note, I snapped this picture last night of a truck in the grocery store parking lot. My lumber comes to me in a truck half this size. I cannot imagine how they would drive this rig down the freeway, much less on crowded downtown Seattle streets.
How do you feel about this new regulation? Do you think we should leave it up to the discretion of hard working truck drivers about what is prudent or do you think the public is better served with some more formal boundaries?
First to the trucking regulations. Self policing did not work, the drivers cheat. Thus Big a Brother has upper the regs.
As to telemarketers, I used to hate them. Stopping work to answer the phone, kills 10 min by the time you got machine rolling again. Now that I am retired I love them. I carefully listen to their pitch, agree it is a great proposition, and wait for them to get their supervisor on the line where they carefully repeat the whole pitch. At that point I say, "ya know, it just didn't sound as good the second time through, good bye".
12/17 #20: How are you all handling telemarket ...
Was thinking some more about that monster truck. It was so unusual that I stopped to take a picture of it. It made me think of a couple other articles I read last week in the WSJ.
One of the stories was about the large grocery chains starting to penalize vendors for not shipping complete loads or not shipping on time (early or late).
Apparently the margins are so thin in the grocery industry there is not any fat at all left over to subsidize mismanaged inventory.
The other article had to do with grocery stores absorbing increased costs from their suppliers rather than passing these costs onto the the customer. They are afraid of losing customer base to the online stores. They can't take the risk of one of their customers having a good shopping experience with someone more convenient than them.
I wonder if these pressures had anything to do with that driver's decision to plough ahead and drive that monster truck through down town Seattle. Unless Pat can make a convincing argument otherwise it sounds like maybe some additional regulation might be useful here.
12/18 #21: How are you all handling telemarket ...
The practical reality is the we need Some regulations.
But the practical reality is that government regulation metastasizes.
IIRC there are now more people working for the farm bureau than there are farmers, the department of energy's sole mandate was to alleviate US dependency on foreign oil I has not reduced the US dependency on foreign oil one iota. Yet it employees 93,000 on contract and another 12,000 on payroll. With a budget of 28 billion dollars, In Calif we now have cap and trade to regulate pollutants, on top of the EPA and the AQMD, those are off the top of my head.
To just create more regulations is NOT the answer.
The best protector of these sorts of things is private property and the legal system. If truck drivers create problems then the best solution is a law suit. This causes the truck drivers liability insurance to go up. And the truck driver can no longer work.
The legal system too is subject to government influences therefore that too is best left to the private sector. Then if judges are found to be unfair people would avoid using them in an arbitration.
BTW improved technology also solves these problems as with fracking and the foreign oil situation. Self driving trucks could be the solution to the problem you bring up.
12/18 #22: How are you all handling telemarket ...
Larger trucks as you photographed are the result of squeezing every bit of the process to save a few more cents. One driver for two truckloads is less than 2 drivers and two trucks. It is not unusual to see lines of 7-10 of the UPS doubles running the Indianapolis to Chicago route every morning around 2 am. There are no railroads anymore for this transport.
Vendor abuse. As seen and documented with Wal-Mart, will become more prevalent as BigFoodCo merges with MassiveMarketCorp. Square tomatoes, genetic mods, radiation and all the things consumers do not want will be foisted onto us with marketing to match, so we will continue to chant the National chants as expected of us.
As for telemarketers, try Revenge on the Telemarketers on CD. Several hilarious strategies for having fun with them. In the vein of "If you can't beat them, then at least you should enjoy the encounter." This was given to me by a former employee after he heard me trying to collect $20 for answering the telephone.
12/18 #23: How are you all handling telemarket ...
You can check to see if your phone system has IVR functions. Some have a feature where you can require the caller to press 1 to proceed. This will at least weed out the robo callers. You will have to deal with the cold callers individually.
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