Message Thread:
cncfactory --  2 -- 
7/20
Website: http://arkansaswooddoors.com
Has anyone purchased a machine from CNCFactory, model: Sidewinder XP? Looking for references on this company & their 2 models of CNC routers. Would like to phone owner of this machine to discuss experience with machine & company.
7/22 #2: cncfactory ...
Just read the specs on the SidewinderXP. Might be pretty good then might not. what jumps out at me first is the weight, didn't see the size of the table but for reference our CabMaxx 5x12 weight is right at 22,000lbs and our Excell is about the same. Over the last 20 years I have found that the lighter machines deform or twist when cutting at higher chip loads, but this one might be different.
Find out all you can about the controller, my first choice is anything made by Fanuc, never had a Fanuc controller go bad and they work fantastic. I have been around a few that were software loaded onto a PC, those were hobby machines at best, then there are those that are made up from a rack full of cards, better but not a Fanuc. I guess it depends on your pocket, how much capacity you need and how much you are going to depend on it. You really need vacuum clamping to and I see that is not standard,should be. If it were me? Nope I's pass.
7/23 #3: cncfactory ...
I was waiting to see if a response would come,, you are doing the right thing by using your due diligence to find other owners, not sure how you will do that with out a list from the salesman unless there is a forum for them. if you get a list make sure it has 5 + names and call them to decide which to visit and definitely go visit. no matter what machine you buy another Owner will be your best friend in a pinch... The comment about deforming and twisting is a new one on me as If this were a problem with literally tens of thousands of mid and smaller machines in the market We would be seeing and hearing this daily. he is right his machine is HEAVY and $$$$$ believe me it has a reason I have seen the Anderson machines and they have few flies on them, I have two smaller machines now 4-5 years old and they are cutting 45-60 sheets a day each ( our desired capacity) without fail. Pretty sure by now you know who makes the machines you are asking about yet if a US company specs them and the Support (Paramount) is there then the level of success is elevated. GO SEE THEM IN SHOPS !!
7/23 #4: cncfactory ...
I didn't mean for it to sound like smaller machines cannot do the job, they can. Just that I have found that sometimes some of them cannot produce as smooth of a cut or offset the onion skin passes when running at higher feed rates. I started years ago running a big old battleship, dead accurate but a little slow, tried a smaller less hefty machine and could not get the same quality of cut not matter what feed/speed or tool was used. Finally went back to the big machines and the cut quality returned. I am sure that all machines have improved over the years. I am also sure that you will make many good parts with what ever machine you choose. Forget the machine look for dealer support.
7/20 #6: cncfactory ...
I have the CNC Factory Sidewinder and three other pieces of equipment, that I purchased in 2017. Arrived some 5 months later then they had already received the full payment.
The machine got "Thrown together" in 1 day and the installers, demonstrators and Trainers (A crew of 3) disappeared within 1 day.
I got no training and no instructions and was left to fend for myself.
It has been 21 months and I am still waiting for parts, service, training and now getting ready for a law suit with the company.
I hear the same story from about 5 to 6 others that have had similar of worst experiences.
Even if the equipment seems correct, this is the wrong source to get it from. Hold on to you money until you have 100% justification on purchase, other wise turn tail and run the other direction.
This definitely seems like a scam and trouble.
Scam Engine in CNC Equipment.
8/14 #7: cncfactory ...
We bought their big Python XPR.
First off, like the person above me. I don't think a manual exists. I've asked countless times.
It has not been 100% perfectly running since we bought it. There is always some sort of small issue going on, if not a bigger issue.
They're talk a good talk in the beginning, and the price is enticing. But you get what you pay for in this instance.
We thought being somewhat local would help. I can't imagine the disaster people experience when located farther away
8/14 #8: cncfactory ...
Website: https://www.cncfactory.com/
Hello, this is Brianna with CNC Factory Customer Service Team. I have looked into our customer database and CutWoodCNC is unfortunately not listed. If you have specific questions or needs with our Python XPR, I would be more than happy to discuss in further detail through email or phone and provide a Tech to assist you. We service all of our machines both remotely and onsite if needed. Along with onsite installation with our tech team, each machine comes equipped with two working manuals- one in the controller for easy access and a physical copy. Feel free to email me with any other concerns you may have. We appreciate the feedback.
Brianna
brianna@cncfactory.com
714-581-5999
2 --
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