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Stiles Machinery Technical Support3/4/16
Had to share my experience with Stiles Machinery today.
I too like hearing these storys ! thanks.
i own an edgebander of stiles they have the greatest support. just like you when u have a problem you don't wait long to get it fixed. i give them 5 stars.
but on the other hand i bought an scmi widebelt sander & have had a problem with it for months. the support of scmi is terrible & it is still under warranty. they promise you everything & i have yet to get it fixed . now going on 3 months. if i had to do over i would have paid a lot more for the stiles to get true support.
Same experience here, night and day difference between Stiles and SCMI!
I purchased a used F45 slider and had a few issues requiring calls to Stiles. I also thought how much is this going to cost but they would just talk me through what ever it was and say have a nice day. Customer Service is still alive.
I bought a brand new Butfering sander from Stiles. While I was waiting for it to arrive I figured I would get a jump start on the dust collection. All I had to work with was the color brochure that described the whole line so I reached out to Stiles for the spec sheets.
I called, and called and called and called. For some reason the person I needed to talk with was "in a meeting".
The morning my electrician was set arrive I called again and explained rather belligerently that I didn't care if the President of Stiles was in a meeting I wanted him to personally make sure I got my information. I explained "politely" that my next step was to describe this experience on the Woodweb.
It took about three minutes for the information I needed to come across the fax machine. I guess they must have adjourned the "meeting".
I bought the machine for $29K at a show. After it was installed I received an invoice for $35K. When I pointed out that the paperwork clearly stated $29K they said their salesman wasn't authorized to sell it for that amount. The machine was in my building by this time and they had already cashed my check so I told them to pound sand.
It's been a pretty good machine and I would buy it again.
Stiles has excellent support no doubt....best I've witnessed for a machine company.
I guess the old saying really is true: you get what you pay for. For the most part, I've chosen to pay for quality machines, and focus on productivity of those machines. This has worked well for me so far.
Two things that keep me coming back to Weeke and Homag's for CNC machines: Excellent support, and great programming software directly on the machine controller.
I love the fact that I can program most odd ball things directly on the shop floor, as they occur, instead of going back to my desk. Just this week, We had some Paint grade shaker doors come in the wrong size. The project had to go, and there was no time to reorder. I figured I'd try to make one out of MDF with the tooling we had. I made 1 test sample, figure out my tool paths and sequece, saved it as a component, and brought the components into another program, sized the door and I was running. This entire process, from design and programming to 3 finished doors was 30 minutes. If I had to program from Microvellum, to machine, and back to Microvellum, I'm guess much more.
I agree with Gary. You do get what you pay for.
The $45 Stiles charged me to mail a #8 pan head screw was a bargain compared to what it might cost me to get in my truck and drive to the hardware store and back.
That's why I don't buy screws from a machine company. Seriously though, their prices for parts are very high. But they can usually have what you need to you the next day. I only order from them if I can't get an alternative from Automationdirect.com or mcmastercarr.com
Just recently I was quoted a high price for our pop up support rails on our point to point. I was able to make more of them with 1/2 hour of programming and some scrap. But I was real happy when I got a new motor for our bander the next morning when it was down.